BOOKING CONDITIONS PLEASE
READ CAREFULLY
The following terms and
conditions apply to passengers booking with
MilanoTaxi.it which is a trading name of
T-Airport di Laura Tempesta whose registered address is:
Via Don F.B. della Torre,2
20157 MILANO ITALY
T-Airport di Laura Tempesta is a ITALIAN
registered company and is therefore subject to
ITALIAN law and those of the E.E.C. where
applicable.
When Payment is required at the time of booking.
T-Airport di Laura Tempesta will then produce written confirmation
of the details regarding the booking, either by
email or fax. This confirmation acts as your
ticket and must be presented to the T-Airport di Laura Tempesta ’S
drivers. Representative for both the outward and
return journey. Such payment is strictly
non-refundable except in circumstances where
T-Airport di Laura Tempesta , due to causes beyond its control,
cancels or, at its absolute discretion, agrees
to cancel the booking.
Where a booking is made by telephone, the
booking is subject to, and the client accepts,
T-Airport di Laura Tempesta booking terms and conditions. These
are available on our website or on request by
email, fax or by phone.
Where T-Airport di Laura Tempesta accepts bookings for travel on
services provided by operators other than
T-Airport di Laura Tempesta we do so as agents for the operator
concerned whose own conditions of carriage will
apply and our liability will be confined to
travel on our own services. .
In the case of missed flights or flight delays
forcing you to miss your transfer. T-Airport di Laura Tempesta will require you to fill in a declaration for
your travel insurance for the cost of your new
transfer. The extra charge can and may be waived
at the absolute discretion of T-Airport di Laura Tempesta
1 Amendments to
bookings.
The destination and pickup addresses on your
ticket are the address to which you will be
delivered and picked up. Should you wish to
change these or any other details, this must be
done in writing by phone, email or fax directly
with T-Airport di Laura Tempesta Service Centre at least 8 hours
prior to the date of travel (inbound or
outbound). Any modifications to a booking will
be subject to an administration charge of €7,50+VAT per
booking. Modifications within the 8 hour period
will require a new service booking and a taxi
will be charged for whether or not this was the
choice of transport on the original booking
2 Waiting at addresses and locations of Users.
The rates charged by T-Airport di Laura Tempesta include a wait of 10 (ten) minutes in places other than airports and railway stations, or locations and addresses of Users.
The cost of the waiting will be calculated with increments of 15 (fifteen) minutes in future from the original program, refer to the amounts shown below (RATES PER HOUR WAITING FOR USE OF THE CUSTOMER). This amount will be added to the cost of transfer, and payment will be due by you directly to the driver at the end of the Service.
In the absence of communication delays by the User, and spent 30 (thirty) minutes of the arrangement, the driver will leave the place of expectation, subject to the right of T-Airport di Laura Tempesta to the payment of the Service.
RATES PER HOUR WAITING FOR USE OF THE CLIENT
for passenger car type "sedan": €30.00 + vat
for "people carrier" (Van): €40.00 + vat
for "minibus" (8 pax): €45.00 + vat
3 Cancellation
charges.
Customers are entitled to cancel the ticket by
recorded delivery letter email or fax. The
booking will deemed to be cancelled on the date
that T-Airport di Laura Tempesta receives the letter fax or email
at our Milan Service Centre address This is
T-Airport di Laura Tempesta , via Don Francesco Beniamino della Torre, 2 – 20157
MILANO, ITALY - info@milanotaxi.it, fax. 
.Cancellations made at least ONE day before the time of travel will be done free
of charge and will not incur any charges. In the
event of a cancellation by the Customer or agent
within ONE day of the time of travel T-Airport di Laura Tempesta ,
will levy a cancellation charge of 50%
cost of
travel to cover administration costs.
Cancellations made within 4 hours of the
transfer departure time will be subject to the
FULL cost of the booking.
4. Right to cancel BUS
The client can cancel the contract of the provision of a journey through without paying any penalty in the following cases:
- the raise of the price of the service - ref. previous art 6 - of more than a 10%;
- the significant modification of one or more elements of the contract objectively considered as fundamental for the fruition of the service, modification proposed from the organizer after the signing of the contract itself but before the departure and not accepted by the client.
In the above cases, the consumer has alternatively the right to:
- make use of an alternative journey without any price supplement or with the restitution of the difference in case the new journey has a value inferior to the previous one;
- the restitution of only the money already paid. This restitution will have to be made by seven working days from the day of the receipt of the reimbursement request.
The consumer will have to communicate his/her decision (of accepting the modification or cancelling the contract) by and not later than two working days from the receipt of the notice of the increase of the price or of the modification of the service. If the client fails to communicate his/her decision by these terms, the organizer will consider the proposal as accepted.
If the consumer cancel the contract before the departure and not under any of the above circumstances, we will charge him/her – separate from the account already paid – the administration cost of the individual practice AND the following percentages of the total cost of the service, which are calculated depending on how many days before the beginning of the journey the cancellation is made (the calculation of the days does not include the day of the communication of the cancellation that has to be made in a working day before the one of the departure):
- 10% until 40 days before the beginning of the journey;
- 25% until 21 days before the beginning of the journey;
- 50% until 11 days before the beginning of the journey;
- 75% until 3 days before the beginning of the journey.
In any case the cancellation made after the 3rd day prior to the departure, does not give the right of any reimbursement. No reimbursement is also given if the cancellation is caused by the lack or the unfitness or the invalidity of the personal documents of the consumer necessary either to the expatriation or to the obtainment of the visa for the countries that require it. In the case of pre-made groups these amounts will be agreed at the signing of the contract.
Customers are entitled to TWO ITEMS OF LUGGAGE
ONLY. ANY EXCESS LUGGAGE EG SKI EQUIPMENT MUST
BE DECLARED at the time of booking we MUST be
informed of items such as snowboards, skis etc.
We will be as sympathetic as is reasonably
possible, but occasionally, extra charges may be
made at our absolute discretion. In the event of
undeclared excess luggage, T-Airport di Laura Tempesta reserve the
right to charge an excess baggage allowance
(which must be paid for prior to transportation)
or to refuse transport of the excess items.
T-Airport di Laura Tempesta reserves the right (and delegates to
its drivers and appointed agents the right) to
refuse to carry any person who is thought to be
under the influence of alcohol or illegal drugs
and/or whose behaviour is considered to pose a
threat to the driver, the vehicle or the other
passenger(s).
Passengers are not allowed to consume alcohol on
any of our vehicles.
Smoking is not permitted in T-Airport di Laura Tempesta vehicles except where express permission has been given
by the driver.
T-Airport di Laura Tempesta will use every reasonable means to
ensure that the vehicle(s) arrives on time to
begin the period of hire and that it reaches its
destination on time. T-Airport di Laura Tempesta will not incur
any liability whatsoever in the event of any
delay due to causes beyond its control. Vehicles
are fully insured for passenger and third party
claims, as required under local law. However,
whilst every care is always taken, customers'
property is carried entirely at their own risk
and no responsibility can be accepted for loss
or damage. Customers are therefore advised to
check their own travel insurance. THIS IS YOUR
RESPONSIBILITY.
T-Airport di Laura Tempesta will endeavour to carry the
passenger(s) with the minimum discomfort and
inconvenience to his/her destination shown on
the confirmation document providing that this is
a Tourist Board registered hotel, apartment or
other facility with full address. However
circumstances beyond our control may prevent the
achievement of this responsibility. The
following are examples of circumstances which
are not within our control:
• accidents causing delays to the vehicle
• exceptional or severe weather conditions
including snow or flood.
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• road closures due to local fiestas or other
events
• properties that are not accessible to type of
service booked
• bookings that have been made showing incorrect
details of dates, flight times etc.
• failure by the client to produce their
arrival/departure instructions
If T-Airport di Laura Tempesta were to fail for
any reason within our control to deliver its
passengers to their confirmed destination,
T-Airport di Laura Tempesta will provide suitable transport such
as another coach, private car, taxi etc. Any
reimbursement made by T-Airport di Laura Tempesta for the costs of
an alternative means of transport incurred by
the passenger to get to their ticketed
destination shall be no more than the cost of
getting to that destination by taxi.
T-Airport di Laura Tempesta . shall only be liable for any
reasonable and foreseeable consequential losses
arising directly out of a breach in contract. In
such cases our liability shall be limited to
100€ per booking.
T-Airport di Laura Tempesta reserves the right at any time to
assign any part of this Agreement (or all of it)
to any associated or subsidiary company or to
any third party
It is the customer's obligation to report any
difficulties with the services that we provide
in the shortest practicable time in order for us
to be given a fair opportunity to rectify any
problems in the shortest possible time. It is
the customers obligation to do all in his/her
power to mitigate any loss.
These Conditions of Carriage and any carriage
which we agree to provide you with (in respect
of yourself and/or your Baggage) shall be
governed by the laws of Italy, and any dispute
between you and T-Airport di Laura Tempesta concerning or arising
out of such carriage in any way whatsoever,
shall be subject to the non-exclusive
jurisdiction of the Courts of Milan (Italy).
2011 T-Airport di Laura Tempesta . All rights reserved.
